Return Eligibility:
Satisfaction Guarantee:
If you or your pet are not fully satisfied with a product, you can return it within 30 days of your purchase.
Condition of Items:
To be eligible for a return, items must be in their original packaging, unused, and in sellable condition.
Non-Eligible Returns:
- Damaged Items: We cannot accept returns for products that have been damaged after purchase.
- Opened or Used Products: Items that have been opened, partially used, or show signs of wear are not eligible for return.
- Special Orders and Custom Products: These items are non-returnable, as they are specifically tailored for you.
Refund Process:
- Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item.
- Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
At Fantipro, we are committed to providing you with the best products and customer service, so you can feel confident in every purchase. If you have any questions or concerns, don't hesitate to reach out to our customer service team. We’re here to help!